These Terms & Conditions ("Terms") govern your access to and use of this Website, including any information, content, products, services, enquiries or future online ordering facilities made available through it.

By accessing or using this Website, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the Website.

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Acceptance of Terms

By accessing this Website, you agree to:

• comply with these Terms;

• use the Website only for lawful purposes;

• provide accurate information where requested;

• refrain from any activity that interferes with the operation or security of the Website.

If you do not accept these Terms, you must not use this Website.
 

Website Purpose

The Website is intended to:

• showcase ROMA's menu and products;

• provide information about our business;

• enable customers to contact us;

• provide information regarding promotions and events;

• facilitate takeaway enquiries;

• redirect customers to authorised third-party ordering platforms where applicable;

• support future online ordering and payment functionality if introduced.

Nothing on the Website constitutes a legally binding offer until an order has been accepted by ROMA.
 

Eligibility

By using this Website, you confirm that:

• you are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian;

• you are legally capable of entering into binding agreements under applicable law.

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Menu Information

We make every effort to ensure that menu descriptions, ingredients and pricing are accurate.

However:

• menu items may change without notice;

• seasonal ingredients may be substituted;

• certain items may be unavailable;

• photographs are for illustrative purposes only;

• actual presentation may vary.

We reserve the right to modify our menu at any time without prior notice.
 

Pricing

Prices displayed on the Website are in Indian Rupees (INR).

Although we strive to keep prices accurate, errors may occasionally occur.

ROMA reserves the right to:

• correct pricing errors;

• update prices without notice;

• refuse or cancel orders affected by genuine pricing mistakes.

Applicable taxes will be charged in accordance with prevailing laws.
 

Product Availability

Availability of menu items depends on:

• ingredient availability;

• kitchen capacity;

• operating hours;

• seasonal menus;

• unforeseen circumstances.

We cannot guarantee that every product displayed on the Website will always be available.

 

Ordering

Customers may:

• collect takeaway orders directly from ROMA; or

• place orders through authorised third-party platforms where available.

Where online ordering is introduced directly through the Website in the future, these Terms shall automatically apply to such orders.
 

Third-Party Ordering Platforms

The Website may contain links to third-party platforms including, but not limited to:

• Swiggy

• Zomato

Orders placed on these platforms are governed by their own:

• Terms of Service;

• Privacy Policies;

• Refund Policies;

• Delivery Policies.

ROMA is not responsible for the operation, availability or technical performance of third-party platforms.
 

Payments

At present, payments may be completed:

• directly at our premises;

• through authorised third-party ordering partners.

Should Website payments become available, they may be processed through secure third-party payment gateways, including Razorpay.

ROMA does not store complete payment card information.

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Food Allergies & Dietary Information

While we endeavour to accurately describe our products, customers are responsible for informing us of any food allergies or dietary restrictions before consuming our food.

Our kitchen regularly handles ingredients including, but not limited to:

• dairy

• gluten

• eggs

• seafood

• nuts

• soy

• mustard

• sesame

Accordingly, we cannot guarantee that any product is entirely free from allergens or cross-contact.

Customers with severe allergies should exercise appropriate caution.

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Nutritional Information

Any nutritional information published on the Website is provided for general guidance only.

Actual nutritional values may vary due to:

• ingredient sourcing;

• cooking methods;

• portion sizes;

• supplier variations.

ROMA makes no warranty regarding the accuracy of nutritional estimates.

 

Promotions & Offers

From time to time, ROMA may offer:

• promotional pricing;

• discount codes;

• combo offers;

• seasonal specials;

• limited-time menus.

Unless otherwise stated:

• promotions cannot be combined;

• offers are subject to availability;

• offers may be withdrawn without notice;

• no cash alternative will be provided.

ROMA reserves the right to modify or cancel promotions at any time.

 

Gift Cards & Store Credit

Should ROMA introduce gift cards, vouchers or store credit in the future, separate terms may apply.

Unless otherwise stated:

• gift cards are non-refundable;

• they cannot be exchanged for cash;

• expired vouchers may not be honoured.

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Intellectual Property

Unless otherwise stated, all Website content including:

• photographs;

• videos;

• logos;

• trademarks;

• graphics;

• menus;

• artwork;

• written content;

• branding;

• recipes (where published);

• Website design;

are the intellectual property of Wild Rocket Hospitality Private Limited or are used under licence.

No content may be copied, reproduced, distributed or used for commercial purposes without prior written permission.

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User Conduct

You agree not to:

• misuse the Website;

• attempt unauthorised access;

• upload malicious software;

• interfere with Website functionality;

• infringe intellectual property rights;

• impersonate another person;

• submit false information;

• engage in unlawful activity.

ROMA reserves the right to restrict or terminate access where misuse is suspected.
 

Reviews & User Content

If you submit reviews, comments or other content to ROMA, you grant us a non-exclusive, royalty-free licence to use, reproduce and display such content for marketing or operational purposes.

You confirm that:

• your content is truthful;

• it does not infringe third-party rights;

• it is not defamatory, offensive or unlawful.

ROMA reserves the right to remove any content at its discretion.

 

Social Media

Interactions with ROMA through Instagram, Facebook, WhatsApp or other social media platforms are also subject to the respective platform's own terms and privacy policies.

ROMA is not responsible for service interruptions or policy changes made by those platforms.

 

Website Availability

While we strive to ensure uninterrupted access, we do not guarantee that the Website will always be:

• available;

• secure;

• error-free;

• uninterrupted;

• free from viruses.

Maintenance or technical issues may temporarily affect Website availability.

 

Limitation of Liability

To the fullest extent permitted by law, ROMA shall not be liable for any indirect, incidental, consequential or special damages arising from:

• use of the Website;

• inability to use the Website;

• Website downtime;

• third-party services;

• loss of profits;

• loss of business;

• data loss.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

 

Indemnity

You agree to indemnify and hold harmless Wild Rocket Hospitality Private Limited, its directors, employees and representatives against any claims, losses, liabilities or expenses arising from:

• your misuse of the Website;

• your breach of these Terms;

• your violation of applicable law.

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Force Majeure

ROMA shall not be liable for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:

• natural disasters;

• fire;

• flood;

• pandemic;

• labour disputes;

• power failures;

• internet outages;

• government restrictions;

• supplier shortages.

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Privacy

Your use of the Website is also governed by our Privacy Policy.

We encourage you to read it carefully.

 

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.

 

Changes to These Terms

ROMA reserves the right to update these Terms at any time.

Updated versions will be published on the Website together with the revised Effective Date.

Continued use of the Website constitutes acceptance of the revised Terms.